Account Manager | Signal Theory
Kansas City Skyline

The Account Manager at Signal Theory is responsible for building relationships with clients at various levels, as well as helping to define strategies and lead tactical executions. The Account Manager reports to the Account Supervisor and works directly with a client-centered team.

Responsibilities

  • Build, maintain and grow positive relationships with clients by serving as the client’s primary contact
  • Lead communications with the client and team in an efficient, effective and collaborative manner
  • Mitigate difficult client and internal conversations as necessary while keeping the relationship intact
  • Possess superior knowledge and understanding of the client’s industry and products, business and communication objectives, competitive landscape, and distills knowledge to others on the team
  • Lead the client through setting clear expectations in collaboration with the team
  • Bring clients proactive ideas, initiatives and solutions to meet client business needs
  • Collaborate with brand strategist(s) to translate ideas and insights into creative and tactical deliverables in collaboration with other team members
  • Understand, utilize and engage all established processes and disciplines to deliver great work
  • Develop project briefs in collaboration with agency strategy and clients
  • Review work based on project brief adherence, proper product mentions, mandatories, production specs, legal requirements, etc. with a heightened attention to detail
  • Supervise and guide the development of the Coordinator- or Associate-level account persons on the team, if roles exist.

Expectations

  • Recognize when to verbalize red flags associated with client communications or issues related to project budgets, timelines, accuracy or barriers to producing great work
  • Respect deadlines and process while being open and flexible to new approaches
  • Excel at presentation, verbal and written communication skills
  • Possess a working knowledge of digital campaigns and projects
  • Recognize upsell opportunities and successfully discuss and sell-in additional Signal Theory services
  • Lead the team to outcomes in line with client objectives and strategies

Requirements

  • The requirements and experience of the Account Manager are:
  • 3-6 years relevant or agency experience, preferred experience with food account
  • Bachelor’s degree required; marketing or communications emphasis preferred
  • Demonstrates Signal Theory’s 5 signals of culture
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